We value your trust. This policy outlines how we handle your data at TripGo India.
Effective Date: 8 December 2025
TripGo India (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our venue in Wayanad.
1. Information We Collect
- Personal Information: When you make a booking, we collect your name, email address, phone number, and government-issued ID details (required for venue security and guest verification).
- Payment Information: We do not store your credit card or banking details. All payment transactions are processed directly through our secure payment partner, PhonePe.
- Usage Data: We collect technical data about your device, browser type, and IP address to optimize our website performance.
- Refund : Once we verify the refund request, we will credit the refund to original payment method within 6-7 days
2. Analytics & Cookies
We use third-party tools to understand how visitors interact with our website. These tools use “cookies” (small text files) to collect anonymous usage data.
- Google Analytics:Tracks website traffic, user location, and page visits. This data helps us understand our audience and improve our booking flow.
- Hotjar:Helps us visualize user behavior (e.g., heatmaps, scroll depth) to identify usability issues. Hotjar suppresses personal keystrokes to ensure your private inputs remain confidential.
3. How We Use Your Information
- To process your venue booking and send automated confirmation receipts.
- To verify your identity as required by local lodging/venue regulations.
- To communicate with you regarding schedule changes or booking updates.
- Security & Fraud Prevention: To monitor for unauthorized booking attempts, prevent fake reservation blocks on our calendar, and protect against payment fraud or identity theft.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share information only in the following cases:
- Service Providers: With PhonePe (for payments) and technical partners (like Google/Hotjar) solely for operational purposes.
- Legal Requirements: If required by law enforcement or local authorities in Wayanad for compliance with venue rental regulations.
5. Data Security
We implement robust, industry-standard security measures, including SSL encryption and secure server protocols, to ensure your personal data is protected during transmission and storage.
Contact Us
If you have questions about this Privacy Policy or wish to request the deletion of your data, please contact us:
Suresh Kumar J – Founder, TripGo India
Email: book@tripgoindia.com
Address:
TripGo India,
78, Second Street, Anna Nagar West Extn,
Chennai – 600101