Last Updated: 08 December 2025
TripGo India (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, mobile applications, WhatsApp communication, or use our travel services.
1. Information We Collect
a) Personal Information
We may collect the following personal details when you inquire, book, or communicate with us:
- Full name
- Email address
- Phone number / WhatsApp number
- Address (if required for billing)
- Travel preferences and itinerary details
- ID proof (only if required for bookings like hotels, flights, trains, or entry tickets)
b) Payment Information
If you make payments through our platform or via our partners:
- Billing details
- Transaction details
Note: We do not store your complete credit/debit card information. Payments are processed through secure third-party gateways.
c) Automatically Collected Information
When you visit our website or communicate through WhatsApp:
- Device information
- IP address
- Browser type
- Cookies and usage data
- Log files and analytics
2. How We Use Your Information
We use your personal data to:
- Process bookings (tours, hotels, transport, tickets)
- Provide customer support and respond to inquiries
- Send confirmations, reminders, and travel updates
- Improve our website, services, and customer experience
- Share relevant travel information and promotional offers (only if you opt-in)
- Prevent fraud, ensure security, and comply with legal requirements
3. Sharing of Information
We may share your information only in the following situations:
a) Service Providers
Trusted partners such as:
- Hotels
- Transport operators
- Tour guides
- Ticket booking agencies
- Payment gateways
(this is necessary to complete your booking).
b) Legal Compliance
We may disclose information if required:
- By law
- Court order
- Government regulations
- To protect our rights, safety, or property
c) Internal Business Use
For analytics, service improvement, and operational purposes.
We do not sell or rent your personal information to third parties.
4. Data Security
We take appropriate measures to protect your information:
- Encrypted communication
- Secured databases
- Restricted access to personal information
- Regular security audits
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Analytics tools
- Tracking pixels
These improve:
- User experience
- Website performance
- Personalised content
You can disable cookies through your browser settings, though some website features may not work properly.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data (subject to legal and operational requirements)
- Opt-out of promotional communications
To exercise these rights, please contact:
📧 support@tripgoindia.com
📞 +91 [Your Number]
7. Data Retention
We retain your information only as long as:
- Necessary to provide our services
- Required for business and legal purposes
- Needed for record-keeping and future reference (such as booking history)
8. Children’s Privacy
TripGo India does not knowingly collect information from children under 16 without parental consent. If you believe a minor has provided us data, contact us to remove it.
9. Third-Party Links
Our website or WhatsApp messages may contain links to:
- Partner sites
- Booking portals
- Social media pages
We are not responsible for their privacy practices. We recommend reviewing their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When updated, the “Last Updated” date at the top will be revised. Continued use of our services = acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or handling of your data, contact us:
TripGo India
Suresh Kumar j – Founder
📧 Email: support@tripgoindia.com
📞 Phone: +91 90433 25105
🌐 Website: www.tripgoindia.com